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The documentation set for this product strives to use bias-free language. For the purposes of this documentation set, bias-free is defined as language that does not imply discrimination based on age, disability, gender, racial identity, ethnic identity, sexual orientation, socioeconomic status, and intersectionality.
Exceptions may be present in the documentation due to language that is hardcoded in the user interfaces of the product software, language used based on RFP documentation, or language that is used by a referenced third-party product. Learn more about how Cisco is using Inclusive Language. This document describes the procedure in order to uninstall the Cisco Advanced Malware Protection AMP connector in case the uninstallation is blocked by the connector protection feature that requires a password to be supplied, and that password is forgotten.
There are 2 scenarios in this case, and it depends on whether the connector shows "Connected" to the AMP cloud. Step 4. Step 6. A new policy called "Copy of.. Click on Edit in order to edit this policy as shown in the image. Step 7. Step 8. At the Connector Password Protection field, replace the password with a new password that can be recalled as shown in the image.
Step Enter a group name and select the Windows Policy as the previously edited policy. Click the Save button as shown in the image.
Expand the computer and click Move to Group. From the dialog box that appears, select the previously created Group. Wait for the policy to be updated on the endpoint. It usually takes about 30 minutes to 1 hour and depends upon the configured interval. Once the policy has been updated on the endpoint, you will be able to uninstall the connector with the use of the password that you've newly configured.
If the Connector is disconnected from the AMP cloud, then it is important to be able to boot the computer in Safe Mode. Click on Edit to edit this policy. At the Connector Password Protection field, replace the password with a new password that can be recalled. Expand the policy and click Download XML. A file named policy. In this folder, search for a file named policy. After the file has been copied, the uninstallation can be performed normally and at the password prompt, the newly configured password must be entered.
This is an optional step. Since the connector was uninstalled when the machine was disconnected, the computer entry will remain on the console. Click Delete in order to delete the endpoint. Skip to content Skip to search Skip to footer. Log in to Save Content. Available Languages. Download Options. Updated: May 19, Bias-Free Language. Bias-Free Language The documentation set for this product strives to use bias-free language.
Introduction This document describes the procedure in order to uninstall the Cisco Advanced Malware Protection AMP connector in case the uninstallation is blocked by the connector protection feature that requires a password to be supplied, and that password is forgotten. Connector is Connected Step 1. Step 2. Ensure that the Connector is shown as connected. Step 3. Note that the policy has been assigned to that connector.
Step 5. Expand the policy and click Duplicate as shown in the image. Step 9. Click the Save button in order to save this policy. Step 1. Ensure that the Connector is shown as disconnected.
Note the policy that has been assigned to that connector. Copy this policy. Reboot the affected endpoint in Safe Mode. Now, paste the previously copied policy. Contributed by Cisco Engineers Abhishek Sha. Was this Document Helpful? Yes No Feedback.
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